Privacy & Cookie Policy
Who we are
IT-Me-Up Ltd (company number 10642725, trading as IT-Me-Up) is the controller of the personal data collected through this website. Contact: sales@it-me-up.co.uk, 77 Rushton Avenue, Watford, WD25 0AP.
What we collect and why
| Data | Why | Lawful basis |
|---|---|---|
| Name, addresses, email, phone, order details | To process and deliver your order, and deal with returns and warranty claims | Contract |
| Payment details | Taken and processed by Stripe; we never see or store your card number | Contract |
| Order and invoice records | Company accounting records | Legal obligation |
| Account login and order history | If you create an account | Contract |
| Newsletter email | Only if you opt in; unsubscribe at any time | Consent |
| Messages you type into our AI shopping assistant (and an order number and email if you ask it to check an order) | To answer your question. Messages are sent to Anthropic, which provides the Claude AI model, to generate the reply. We do not keep chat transcripts, and a daily usage count is stored against a one-way code made from your IP address to prevent misuse | Legitimate interests |
| IP address and basic technical logs | Security and fraud prevention | Legitimate interests |
Who we share it with
Only the service providers needed to run the shop: our web host (Hostinger), our payment provider (Stripe, which processes card payments), our courier (DPD), our product distributor (only where they deliver direct to you), Anthropic (only the messages you type into the AI assistant, processed in the United States under Anthropic's data processing terms), and our accountants. We do not sell your data.
How long we keep it
Order and invoice records for 6 years (company accounting requirement). Accounts until you ask us to close them. Newsletter details until you unsubscribe.
Your rights
You can ask to see, correct, delete or move your data, object to how we use it, or withdraw consent. Email sales@it-me-up.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.
Cookies
We use essential cookies to keep your basket and login working (for example OCSESSID), to remember your cookie choice and whether you prefer the dark or light look (itm_theme), and Stripe sets cookies during checkout to prevent fraud. We do not use advertising or analytics cookies. Your recently viewed products and your current AI assistant conversation are kept only in your own browser (local and session storage) and are not sent to us unless you send a new message.
Google Customer Reviews
After you order, you may be offered the chance to take part in Google Customer Reviews. If you agree, Google will email you a short survey about your order. Google's use of your information is covered by its privacy policy (policies.google.com/privacy).