Returns & Refunds
Changed your mind? (consumers)
If you bought as a consumer, you can cancel your order for any reason within 14 days of receiving it, under the Consumer Contracts Regulations 2013. Tell us at sales@it-me-up.co.uk or use our returns form, then send the item back within 14 days of telling us.
- Items should be returned complete, with all accessories and packaging, and not damaged beyond what is needed to inspect them (as you would in a shop).
- We will refund the price you paid, including the standard delivery charge on your original order, within 14 days of receiving the item back. You pay the cost of returning the item unless it is faulty or we sent the wrong thing.
- We may reduce the refund if the item has been handled or used more than was necessary to check it.
Exceptions: software, games and media with a broken seal; sealed consumables (such as ink and toner) whose seal has been broken.
Faulty items
If something is faulty, your rights under the Consumer Rights Act 2015 apply: within 30 days of delivery you can reject it for a full refund; after that we will repair or replace it, and if that does not work you can have a refund. Many products also carry a manufacturer's warranty - we will help you use it.
Business customers
If you bought in the course of business, the 14-day cancellation right does not apply. We will still consider unopened returns within 14 days, and faulty goods are covered as described in our Terms & Conditions.
How to return an item
- Contact us or complete the returns form with your order number.
- We will send you a returns reference and the address to send it to.
- Pack the item securely and use a tracked service - keep your proof of postage.